All Systems Operational
EU Platform
Operational
Digital Card Solution
Operational
Issuer TSP hub
Operational
US platform
Operational
Digital Card Solution
Operational
Issuer TSP Hub
Operational
Mobile SDK
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
🎄 Holiday Support Arrangements 🎄 Dec 25, 2025 00:00 - Jan 2, 2026 00:00 UTC
Please be advised of our support schedule during the upcoming holiday season:
🧑🎄 25 December (Christmas Day)
Our offices will be closed. A dedicated on-call team will be available for urgent issues impacting SLAs.
🎊 1 January (New Year’s Day)
Our offices will be closed. The on-call team will remain available for critical SLA-related matters.
🏖️23 December~3 January
We will operate with reduced support staffing due to planned annual leave.
Response times may be longer than usual, especially on 26 December due to bank holidays.
🚨 Emergency Support
For urgent issues during this period, our on-call team is ready to assist with critical matters impacting SLAs. Please use this service only for emergencies; non-urgent inquiries will be addressed when regular support resumes.
📚 Self-Service Resources
To help you resolve issues during reduced support availability, we encourage you to use:
- Ticket Platform: Freshdesk (https://antelop-support.freshdesk.com)
- FAQs: Knowledge Base (https://antelop-support.freshdesk.com/en/support/solutions)
- Online Documentation: Entrust DCS Online Documentation (https://doc.antelop-solutions.com/latest)
We appreciate your understanding and cooperation during this time.
✨ Wishing you a joyful holiday season and a Happy New Year! ✨
Posted on Dec 08, 2025 - 16:09 UTC
🧑🎄 25 December (Christmas Day)
Our offices will be closed. A dedicated on-call team will be available for urgent issues impacting SLAs.
🎊 1 January (New Year’s Day)
Our offices will be closed. The on-call team will remain available for critical SLA-related matters.
🏖️23 December~3 January
We will operate with reduced support staffing due to planned annual leave.
Response times may be longer than usual, especially on 26 December due to bank holidays.
🚨 Emergency Support
For urgent issues during this period, our on-call team is ready to assist with critical matters impacting SLAs. Please use this service only for emergencies; non-urgent inquiries will be addressed when regular support resumes.
📚 Self-Service Resources
To help you resolve issues during reduced support availability, we encourage you to use:
- Ticket Platform: Freshdesk (https://antelop-support.freshdesk.com)
- FAQs: Knowledge Base (https://antelop-support.freshdesk.com/en/support/solutions)
- Online Documentation: Entrust DCS Online Documentation (https://doc.antelop-solutions.com/latest)
We appreciate your understanding and cooperation during this time.
✨ Wishing you a joyful holiday season and a Happy New Year! ✨
Posted on Dec 08, 2025 - 16:09 UTC
Rescheduled - US PROD Aurora Database Upgrade Jan 15, 2026 09:00-11:00 UTC
INFORMATION
As part of our ongoing commitment to service reliability and performance, the Aurora Database migration in the US Production environment has been rescheduled.
Original Schedule (Cancelled):
10 December 2025
10:00 AM - 12:00 PM CET (09:00 AM - 11:00 AM UTC)
New Schedule:
15 January 2026
10:00 AM - 12:00 PM CET (09:00 AM - 11:00 AM UTC)
IMPACT
Short downtime is expected during this window.
However, we have reserved the full 2-hour maintenance timeframe to address any unforeseen issues.
ACTION REQUIRED
Please plan accordingly and monitor application behaviour once services are restored. Report any issues or concerns to our team.
For all upcoming events and updates, please visit the Statuspage for more information. Thank you for your understanding and cooperation.
Best regards,
Entrust | Digital Card Solution (DCS)
Posted on Nov 25, 2025 - 09:01 UTC
As part of our ongoing commitment to service reliability and performance, the Aurora Database migration in the US Production environment has been rescheduled.
Original Schedule (Cancelled):
10 December 2025
10:00 AM - 12:00 PM CET (09:00 AM - 11:00 AM UTC)
New Schedule:
15 January 2026
10:00 AM - 12:00 PM CET (09:00 AM - 11:00 AM UTC)
IMPACT
Short downtime is expected during this window.
However, we have reserved the full 2-hour maintenance timeframe to address any unforeseen issues.
ACTION REQUIRED
Please plan accordingly and monitor application behaviour once services are restored. Report any issues or concerns to our team.
For all upcoming events and updates, please visit the Statuspage for more information. Thank you for your understanding and cooperation.
Best regards,
Entrust | Digital Card Solution (DCS)
Posted on Nov 25, 2025 - 09:01 UTC