Resolved -
Team is working with Google to investigate the root cause of the blockage. Final RCA will be distributed to the affected issuers.
Oct 5, 11:39 UTC
Update -
The service is resumed at ~06:39UTC. We are monitoring the service condition and team is working on the investigation.
Sep 29, 07:33 UTC
Monitoring -
We have a confirmation from Google that the projects are unblocked, confirming.
Sep 29, 07:29 UTC
Update -
Wallet operations may be impacted, including all activities involving push notifications.
Google has blocked access to several Firebase projects used by Entrust to deliver push notifications to the SDK.
As a result, the push notification service is affected, preventing new wallets from being initiated and SCA actions from generating notifications.
The affected issuer has been notified individually.
The team is actively working with Google to restore access to the Firebase projects and resolve the issue.
Sep 28, 16:50 UTC
Update -
Team is working with Google side to unblock the Firebase projects.
Wallet operations may be affected (All actions related to push notifications)
Sep 28, 16:14 UTC
Update -
Team is working with Google side to unblock the Firebase projects.
Wallet operations may be affected (All actions related to push notifications)
Sep 28, 15:47 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 15:29 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 14:35 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 14:13 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 11:22 UTC
Update -
Our team is working actively to contact Google to unblock the Firebase connection.
Sep 28, 10:26 UTC
Update -
We have identified the affected scope and are progressing with remediation activities. Relevant customers will be contacted directly where necessary. We continue to monitor the service and will provide further updates as appropriate.
Sep 28, 07:25 UTC
Update -
We identify not all the package are affected.
Sep 28, 06:40 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 06:40 UTC
Update -
We are identifying the affected accounts
Sep 28, 06:18 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 28, 06:18 UTC
Update -
We have identified an issue on the production platform and are actively working on a fix.
Wallets may encounter the “Tampered SDK detected V3” incident with the sub-type “MemoryMappingFileStrippingDetected.”
This may be related to the Firebase communication issue.
We are working with the relevant resources to address the issue.
Affected Products:
Android SDK with Firebase push notification
Sep 28, 05:05 UTC
Identified -
We are currently investigating a possible service degradation impacting the platform. Our team is working to identify the root cause.
Affected Products:
Android SDK
Sep 28, 04:10 UTC
