Team is working with Google to investigate the root cause of the blockage. Final RCA will be distributed to the affected issuers.
Posted Oct 05, 2026 - 11:39 UTC
Update
The service is resumed at ~06:39UTC. We are monitoring the service condition and team is working on the investigation.
Posted Sep 29, 2026 - 07:33 UTC
Monitoring
We have a confirmation from Google that the projects are unblocked, confirming.
Posted Sep 29, 2026 - 07:29 UTC
Update
Wallet operations may be impacted, including all activities involving push notifications.
Google has blocked access to several Firebase projects used by Entrust to deliver push notifications to the SDK. As a result, the push notification service is affected, preventing new wallets from being initiated and SCA actions from generating notifications.
The affected issuer has been notified individually. The team is actively working with Google to restore access to the Firebase projects and resolve the issue.
Posted Sep 28, 2026 - 16:50 UTC
Update
Team is working with Google side to unblock the Firebase projects. Wallet operations may be affected (All actions related to push notifications)
Posted Sep 28, 2026 - 16:14 UTC
Update
Team is working with Google side to unblock the Firebase projects. Wallet operations may be affected (All actions related to push notifications)
Posted Sep 28, 2026 - 15:47 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 15:29 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 14:35 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 14:13 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 11:22 UTC
Update
Our team is working actively to contact Google to unblock the Firebase connection.
Posted Sep 28, 2026 - 10:26 UTC
Update
We have identified the affected scope and are progressing with remediation activities. Relevant customers will be contacted directly where necessary. We continue to monitor the service and will provide further updates as appropriate.
Posted Sep 28, 2026 - 07:25 UTC
Update
We identify not all the package are affected.
Posted Sep 28, 2026 - 06:40 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 06:40 UTC
Update
We are identifying the affected accounts
Posted Sep 28, 2026 - 06:18 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 28, 2026 - 06:18 UTC
Update
We have identified an issue on the production platform and are actively working on a fix.
Wallets may encounter the “Tampered SDK detected V3” incident with the sub-type “MemoryMappingFileStrippingDetected.” This may be related to the Firebase communication issue.
We are working with the relevant resources to address the issue.
Affected Products: Android SDK with Firebase push notification
Posted Sep 28, 2026 - 05:05 UTC
Identified
We are currently investigating a possible service degradation impacting the platform. Our team is working to identify the root cause.