Scheduled for Dec 25, 2025, 00:00 UTC - Jan 2, 2026, 00:00 UTC
Scheduled
Please be advised of our support schedule during the upcoming holiday season:
π§βπ 25 December (Christmas Day) Our offices will be closed. A dedicated on-call team will be available for urgent issues impacting SLAs.
π 1 January (New Yearβs Day) Our offices will be closed. The on-call team will remain available for critical SLA-related matters.
ποΈ23 December~3 January We will operate with reduced support staffing due to planned annual leave. Response times may be longer than usual, especially on 26 December due to bank holidays.
π¨ Emergency Support For urgent issues during this period, our on-call team is ready to assist with critical matters impacting SLAs. Please use this service only for emergencies; non-urgent inquiries will be addressed when regular support resumes.
π Self-Service Resources To help you resolve issues during reduced support availability, we encourage you to use: